Archives: FAQ

How do I get ebooks onto my electronic device?

From your app store, download the Libby app. Be sure to choose Library System of Lancaster County as your home library. You will need to enter your library card number to activate your Libby account. Follow the simple prompts to start reading!

Can someone help me use a computer?

Yes, if you have detailed questions about creating a document, need to set up an email account, unsure how to navigate websites, or help with extensive internet searches, please call and make a computer help appointment.

Does the library accept book donations?

It is at the library staff’s discretion if donated items will be added to the lending collections, sold or discarded. There is very little storage space, therefor we can accept a box or a bag of books that are in very-good to excellent condition and are less than 3 years from the time of publication.

We cannot accept textbooks, dictionaries, encyclopedias or similar sets, computer manuals, condensed books, or VHS tapes.

Items that are moldy, dirty, damaged, bug infested or have been chewed by a living thing have no value to the library as these things cannot be loaned to our community members or sold.

 

What can I do to help?

Donate monetarily! After all, what is the value of life-long learning?

Come to fundraising events with your friends- they’re fun!  You’ll meet other people who also love your library.

Talk to your friends and neighbors about your library. Maybe you will surprise them with the opportunities that are found here that they never knew about.

Why does the library hold fundraising events? Aren’t libraries state funded?

Libraries do receive money from the PA Department of Education, but it is not nearly enough! The Strasburg-Heisler Library receives support from the Strasburg Borough and Township as well as West Lampeter Township and the L-S School District. Sadly, this is still not enough! We are financially dependent on our local community members to be proactive on behalf of the library.

What does the library have besides books?

A lot! DVDs, music CDs, audiobooks, Kindles, magazines, games, puzzles, even Breyer horses! There are 11 computers, as well as free wifi, and STEM toys to use in the library. You can make copies and send a fax too.

How do I get a library card?

It’s simple! Come to the Strasburg-Heisler Library with a current photo ID. A ready to use card will be issued to you within minutes.